Language preference: en Language preference: es Language preference: fr




Most computers will open PDF documents automatically, but you may need to download Adobe Acrobat Reader.

Quality Standards

Sterimedix Ltd, 26 Thornhill Road, North Moons Moat, Redditch, Worcestershire, B98 9ND, UK
Tel: +44 (0)1527 501480 Fax: +44 (0)1527 501491

Privacy Policy
Terms and Conditions
Designed by Lassoo Creative

Sterimedix Ltd (registered in England and Wales No.02453871)
Copyright © 2001 - 2020. All rights reserved.


If you would like to receive more information about any of the products on this website please complete the form below and send.

Terms and Conditions

1. Application of Conditions

1. These conditions shall govern and be incorporated into every contract for the sale of goods and/or services made bythe Seller with the Buyer.

2. These conditions shall apply to the exclusion of, and shall prevail over any terms and conditions contained or referred to in, any documentation submitted by the Buyer, or in any correspondence, or elsewhere, or implied by trade custom, practice or course of dealing, unless specifically excluded or varied in a separate executed contract between the Seller and the Buyer. .

3. Acceptance by the Buyer of delivery of goods shall (without prejudice to any other manner in which acceptance of these terms may be evidenced) be deemed to constitute unqualified acceptance of these conditions.

2. Prices

1. The prices payable for the goods shall be the prices set out on the Order Acknowledgement supplied to the Buyer by the Seller upon receipt of an order.

2. Prices are exclusive of any applicable value added tax which the Buyer may be additionally liable to pay to the Seller.

3. Terms of Payment

1. The Buyer will pay for the goods in accordance with the payment terms described on the Order Acknowledgement and the subsequent Invoice.

4. Delivery

1. Delivery of the goods shall either be made by the Seller’s approved carrier delivering the goods to an address provided by the Buyer at any time (during normal weekday office hours, or by a carrier requested and/or organised by the Buyer. Delivery charges will be invoiced in addition to the cost of goods to the Buyer by the Seller, unless the Buyer has provided proof of payment directly to its designated carrier.

2. Any delivery or dispatch dates quoted are approximate only. The Seller shall not be liable for any delay in delivery of the goods and the Buyer shall not be entitled to refuse to accept the goods because of late delivery. Time for delivery shall not be the essence of any contract to which these conditions apply and shall not be made so by the service of any notice.

3. If the buyer refuses or fails to take delivery of the goods delivered in accordance with a contract, or fails to take any action necessary on its part for delivery and/or a shipment of the goods, the Seller shall be entitled to terminate the contract with immediate effect, to dispose of the goods as it deems fit, and to recover from the Buyer any loss and additional costs.

5. Cancellation

1. Orders may only be cancelled by the Buyer on written notice, and prior to them being despatched by the Seller.

6. Returns

1. No goods are supplied on a sale or return basis.

2. Damages or errors must be reported by e-mail or telephone within 24 hours of receipt of the order.

3. Returns are only accepted if agreed in advance in writing within 5 working days hours of receipt of the order by the Buyer. A minimum 25% of invoice value restocking fee will be applied to all returned goods.

7. Title

1. Title for all goods whether delivered or in transit will remain with the Seller until full payment has been received from the Buyer to the Seller.

8. Export Sales

1. The Buyer shall be responsible for complying with any legislation or regulations governing the importation and sale of these goods into the country of destination and the Buyer shall, unless otherwise agreed, be additionally liable for the payment of any import duties or relevant charges and for all costs of shipment and freight (whether by air, sea or otherwise).

9. Liability

1. The Seller warrants that the goods shall be of satisfactory quality and shall correspond with any specification at the time of delivery. All other conditions, warranties and representations expressed or implied by statute, common law or otherwise in relation to the goods are excluded to the fullest extent permitted by law.

2. The Seller’s only obligation in relation to defective goods shall be at its option to make good any shortage or non-delivery and/or as appropriate to replace any goods found to be damaged or defective and/or to refund the cost of such goods to the Buyer.

3. The Seller’s aggregate liability to the Buyer whether for negligence, breach of contract, misrepresentation or otherwise shall in no circumstances exceed the price paid by the Buyer for the goods in respect of any occurrence or series of occurrences.

4. The Seller shall not be liable to the Buyer:

1. for defects in the goods caused by abnormal or unsuitable conditions of storage (including in the manner in which the goods are stacked and moved within the warehouse or other storage facility) or use by, or any act, neglect, or default of the Buyer or any third party;

2. for defects in the goods or discrepancies in delivery, unless notified to the seller within 5 working days of receipt of the goods by the Buyer, or where the defect would not have been apparent on reasonable inspection, within 3 months of delivery;

3. for defects in the goods arising from any drawing, design or specification supplied by the Buyer; unless the Buyer with the Seller’s prior authorisation, returns alleged defective goods, freight prepaid to the Seller’s point of shipment;

4. for an indirect or consequential loss or damage (whether for loss of profit, revenue, goodwill or any economic loss including physical damage or otherwise), costs or expenses suffered by the Buyer, howsoever caused.

5. .

10. Force Majeure

1. Neither party shall be liable for any delay in performance or failure to perform any of its obligations under this agreement insofar as the delay or failure due to any to any event beyond the reasonable control of that party.

11. Orders and Specification

1. The Buyer shall give the Seller any necessary information relating to the goods within a sufficient time to enable the Seller to perform its obligations under these conditions.

2. The Buyer shall provide the seller with its VAT registration number(s), country of registration and any information which the Seller requires to enable it to comply with its obligations under any applicable tax regime.

3. The Seller’s specification of the goods does not deal with, nor does the Seller make any warranties (express or implied), regarding compliance of the goods with national or local law requirements.

12. Health and Safety

1. The Buyer agrees to pay due regard to any information supplied by the Seller and relating to the use for which the goods are designed or have been tested or concerning conditions necessary that they will be safe and without risk to health at all times and the Buyer undertakes to take such as may be specified by the above information to ensure that as far as reasonably practicable the goods will be safe and without risks to health at all times.

13. Headings

1. The headings of these conditions are for convenience only and do not affect the interpretation or construction of these conditions.

14. Severability

1. If any provision of this agreement is held by any competent authority to be invalid, illegal or unenforceable in whole or to part, such invalidity, illegality or unenforceability shall not affect the other provisions of this agreement, which shall remain in fill force and effect. The parties shall attempt to substitute for any invalid or unenforceable provision a valid or enforceable provision which achieves to the greatest extent possible the economic, legal and commercial objectives of the invalid or unenforceable provision.

15. Waiver

1. No failure or delay by either party to exercise any right or remedy under this agreement shall be construed or operate as a waiver of that right or remedy, nor shall any single or partial exercise of any right or remedy preclude the further exercise of that right or remedy. No waiver by either party of any breach of this agreement shall be considered as a waiver of a preceding or subsequent breach. The rights and remedies provided in this agreement are cumulative and are not exclusive of any rights or remedies provided by law.

16. Notices

1. All notices which are required to be given under these condition, shall be in writing and shall be delivered personally or sent by prepaid first class post (airmail if the address is outside the United Kingdom), email or facsimile transmission to the party concerned at its last known address. Notice delivered personally shall be deemed to have been served when delivered, and notice sent by first class post shall be deemed to have been served 48 hours after dispatch (7 days if given by airmail), and notice, sent by email or facsimile shall be deemed to have been served on the date of dispatch.

17. Governing law

1. Any contract to which these conditions apply shall be governed by and construed in accordance with the Laws of England. The parties submit to the exclusive jurisdiction of the English Courts.

18. Variation

1. No variation to these conditions shall be binding unless agreed, in writing, between the authorised representative of the Buyer and Seller.

19. Security policy - Credit Card Payments

1. Our Payment Service Provider is Sage Pay (formerly Protx) - the largest independent payment service provider (PSP) in the UK and Ireland.

2. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

3. Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

4. Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

5. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

6. In addition, you know that your session is in a secure encrypted environment when you see in the web address, and/or when you see the locked padlock symbol alongside the URL.